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Summary and Review: Up the Organization, by Robert Townsend

Publisher: Alfred A. Knopf, New York, 1970.

Robert Townsend, former chairman and chief executive officer of Avis ('We try harder') authored his manual for business in 1970. Since then, the book consisting of 97 chapters ranging in length from a couple of lines to 10 pages, has become a legend of controversy.

Recently, in a talk given before mail order executives, Townsend put the reaction to the book in these terms: 'The general reaction from the Establishment is silence. From others the comment is, 'Well, isn't it superficial.' My answer to these critics is, 'The book wasn't written for you, you slob. It was written for you successor.'

It is this kind of irreverent writing style that makes the book stimulating, irritating and very entertaining. Townsend lacerates the much-revered Harvard Business School and says management-consultant firms, 'Waste time, cost money, demoralize and distract your best people, and don't solve problems.'

Townsend claims that if we are to save American (and world business), we must start dismantling organizations where we're serving them, leaving only the parts where they're serving us.' This process is referred to by Townsend as 'decluttering' and he says it must be done overnight. Personnel departments, legal departments, advertising departments, and purchasing departments must be eliminated.

Townsend's book is very easy to read, consisting of encyclopedia-like entries such as 'Big Wheels in Little Companies,' 'Delegation of Authority,' 'Firing People,' and 'Meetings.'

Up The Organization By Robert Townsend Pdf Free

Townsend is regarded as a liberal in matters of corporate social policy. He opposes racial, religious and sexual discrimination in business. His business philosophy demands that stock ownership through options be much more widely distributed than they presently are.

Walt disney treasures download torrent. One of the most fundamental hypotheses of the book is found in the section 'People' on page 137. 'There's nothing fundamentally wrong with..

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Up The Organization By Robert Townsend Pdf Free Pdf

Summary and Review: Up the Organization, by Robert Townsend. (1969, December 31). In LotsofEssays.com. Retrieved 20:00, May 22, 2021, from https://www.lotsofessays.com/viewpaper/1709511.html

The sub-title of this book sums it up pretty well: How to stop the corporation from stifling people and strangling profits. The ideas here are irreverent, humorous, and most of all, relevant. Creativity. Initiative. Boldness. These are the qualities that most professionals wish their employees and peers possessed. But too often, these same professionals never realize that it is the company or organization itself that stifles these important qualities.

This book challenges readers to humanize the business by bringing out the best in the people they work with by getting out of their way.

“Most people in big companies today are administered, not led. They are treated as personnel, not people.”

As long as companies treat employees as commodities instead of assets, progressive thinking and creativity will never happen. For employees to feel like they have a purpose, they need a leader who cares. For employees to feel like their contributions are appreciated, they need a leader who is involved and gives feedback. What employees DON'T need is administrators that simply police and regulate.

“If people are coming to work excited. . . if they're making mistakes freely and fearlessly. . . if they're having fun. . . if they're concentrating on doing things rather than preparing reports and going to meetings-then somewhere you have leaders.”

Too often, leaders and managers are so afraid to let go of the reigns, even for a moment. They seem to think that controlling people is the same as controlling the business, but it's simply not true. Only when a manager can create an atmosphere of creativity without judgment will employees find enthusiasm in their work. Employees want to work, and they want to contribute. They don't want their manager holding their hand or standing over their shoulder. Sometimes the best thing a leader can do is to just get out of the way.

“Managers must have the discipline not to keep pulling up the flowers to see if their roots are healthy.”

If an employee is performing their job well, why go digging? Some managers feel like they have to have to have their hands in everything, even when everything is going well. In the end, an employee's behaviors and results are all that really matters. Why someone does what they do, what they are thinking when they do it, and other underlying factors just aren't important when the results are there.

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Up The Organization Pdf Download

'Top management is supposed to be a tree full of owls-hooting when management heads into the wrong part of the forest. I'm still unpersuaded they even know where the forest is.”

Real leaders have to be involved, and they have to understand what their employees deal with on a day-to-day basis. Unfortunately, the higher the level of management or leadership, the more out of touch leaders seem to be. If employees don't have a connection with senior leaders and their vision, how can they be expected to connect with the vision of the company?